6 Expert Insights on How to Choose the Best Managed IT Service Provider for Your Business

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Whatever your industry – retail, financial services, aircraft parts manufacturing, etc. – you probably depend on your IT infrastructure to keep your business running smoothly, protect your data, and support your growth. If you’re looking to subcontract the management of these infrastructures, either in part or in full, then choosing a Managed Service Provider (MSP) is a decision not to be taken lightly.

While a good provider will guarantee seamless operations, proactive maintenance, and robust IT security, the wrong choice could lead to downtime, data breaches, and lost revenue.

A report by Cybersecurity Ventures predicts that global cybercrime costs will reach a staggering $10.5 trillion by 2025!

More than ever, SMEs need reliable, responsive IT support without the cost of a full in-house team. The right supplier will make your technology work for you, not against you. So, how do you find the right supplier? Let’s take a look at the key factors to consider when choosing the best managed IT services provider for your business.

Key Takeaways

  • Choose an MSP that offers a full range of services, including 24/7 monitoring, cybersecurity, and cloud solutions, with flexible packages that grow with your business.
  • Industry experience is crucial—providers who understand your field can anticipate challenges and offer tailored solutions.
  • Reliable support with clear Service Level Agreements (SLAs) ensures fast response times and minimizes downtime.
  • Prioritize value over cost; a well-balanced provider offers reliability, expertise, and comprehensive service without cutting corners.

Contents

1. Range of Services Offered
2. Experience and Expertise
3. Customer Support and Service Levels
4. Security and Compliance
5. Reviews, References, and Reputation
6. Cost Considerations

1. Range of Services Offered

A competent managed IT service provider should offer you a broad range of services to meet diverse business needs. Here’s what we consider essential:

Essential services

  • 24/7 system monitoring to detect and resolve issues proactively
  • Robust cloud services for scalable storage and operations
  • Advanced cybersecurity measures to protect sensitive data from threats
  • Data recovery and incident resolution for quick resumption of operations
  • Emergency support to prevent potential issues and minimize future disruptions

Value-added services

  • Comprehensive backup solutions to prevent data loss
  • Disaster recovery plans to ensure business continuity during unexpected events
  • Technical assistance and infrastructure diagnostics (remote or on-site)
  • Providing expert advice, recommending tailored solutions, and implementing strategies for corrective and preventive maintenance
  • Training employees to use various tools and master new technologies and equipment

Network services

  • Managing VPNs, bandwidth, and firewalls

System management

  • Handling servers, storage devices, and overall IT infrastructure

Additional services

  • Application development, business intelligence solutions, and continuous optimization

It’s worth noting that a leading provider will offer you flexible service packages, with the option of modifying them as your business grows. This will enable you to choose the services best suited to your needs and budget at any given time.

Know that the best managed IT service providers go beyond basic monitoring and offer sophisticated analytics/reporting, automated incident management, and continuous improvement to ensure your company’s long-term success.

2. Experience and Expertise

When evaluating a managed IT services provider, experience and expertise are non-negotiable. Imagine entrusting your IT infrastructure to a services provider who truly understands your industry, its challenges, and its particularities. A provider with solid expertise in your field will be able to anticipate your needs and propose practical solutions aligned with your long-term objectives.

Beyond technical skills, seasoned providers bring a wealth of practical experience. They know how to diagnose problems quickly, implement effective solutions, and identify potential risks. This means your business stays protected and efficient, without unnecessary interruptions. To evaluate a supplier, don’t just look at their technical skills. See how they apply these skills in real, everyday situations.

Certifications and industry partnerships are other key indicators of a provider’s technical expertise. I recommend looking for certifications from reputable organizations. They demonstrate that the provider is committed to ongoing professional development and remains at the cutting edge of the latest technologies. Partnerships with leading tech vendors further reinforce a provider’s credibility and ability to offer cutting-edge solutions.

At the end of the day, a good managed IT services provider is a partner you can trust to look after your IT infrastructure, so you can focus on growing your business.

3. Customer Support and Service Levels

Imagine you have an urgent IT problem. You need a fast, efficient response to minimize downtime. That’s where a good managed IT services provider makes all the difference. Responsive, accessible support is non-negotiable when talking about keeping your business running smoothly.

Effective support means, above all, a team of IT experts that is available when you need them, with fast response times and clear communication. You need to be able to rely on them to solve your problems quickly.

Equally important are Service Level Agreements (SLAs). These documents clearly define what you can expect in terms of support availability, response times, and problem resolution. Don’t overlook these details, as they ensure that you and your supplier are on the same page, especially in critical situations.

Finally, having an MSP that can, if necessary, send a team of IT specialists to visit you on-site to assist you with IT network and system installation and configuration is an added advantage. This allows faster interventions and a more personalized service. Ideally, a provider who combines remote and on-site support will be best equipped to meet all your IT needs.

4. Security and Compliance

IT security and compliance are key to protecting your business’ data and complying with industry regulations. A reliable supplier must offer robust security measures to help you stay compliant. Here’s what you need to look for:

Security Measures

  • Advanced firewalls and encryption to secure sensitive data
  • Multi-factor authentication to control access to systems
  • Regular security audits to identify and fix vulnerabilities
  • Proactive monitoring to detect and respond to potential threats
  • Data backup solutions that keep information securely stored and easily recoverable
  • Endpoint protection to secure all devices connected to your network, preventing breaches from potentially unsecured devices

Compliance Assistance

MSPs play an essential role in ensuring business and organization compliance with data protection regulations, such as Law 25 and PIPEDA, and an even greater one in industries such as healthcare and finances where cybersecurity is non-negotiable. For example, they can help you stay compliant with standards like the Cybersecurity: Cyber resilience in healthcare standard.

A trusted managed IT service provider with strong security and compliance practices will protect your business from cyber threats and reduce the risk of penalties.

5. Reviews, References, and Reputation

A managed IT service provider’s reputation speaks volumes about its reliability and expertise. Take the time to read customer reviews, testimonials, and case studies. Platforms like Google Reviews, Trustpilot, and industry forums can provide insights into customer satisfaction and service quality.

However, I can tell you from experience that not all reviews tell the whole story. An unhappy customer may leave an exaggerated review, while a satisfied customer won’t always take the time to leave a positive review. Look for trends: consistent praise for responsiveness and problem-solving are good signs, while recurring complaints about downtime or poor communication are red flags.

In addition to online reviews, ask for client references. At Info-Tech Montreal, we’re happy to put potential customers in touch with some of our existing clients who can share their experience with them. By talking directly to customers of the managed IT services provider you’re considering, you’ll get a better idea of their responsiveness, technical skills and overall reliability.

A strong reputation, backed by positive client feedback and verifiable references, clearly indicates that a provider can deliver the level of support your business requires.

6. Cost Considerations

Cost is an important factor when selecting the best managed IT service provider for your business, but it shouldn’t be the only thing to consider. As with anything other service or product, the cheapest option isn’t always the best – cutting corners when hiring a provider of managed IT services can lead to security vulnerabilities, downtime, and long-term expenses on damage control. I strongly recommend evaluating pricing based on the provided value. A provider that offers a good balance between accessibility, reliability, and comprehensive service is often a better choice in the long run.

Pricing structures vary across providers, with common models including:

  • Flat-rate pricing – A predictable monthly fee covering all essential IT services.
  • Per-user or per-device pricing – Costs scale with the number of employees or devices supported.
  • Tiered pricing – Different service levels at varying price points, allowing your business to choose based on your needs.

Make sure you understand what’s included in the price. Some providers may charge extra for emergency support, security updates, or on-site visits. Understanding these costs upfront helps you avoid unexpected expenses and get the best value for your investment.

Let’s Recap

Selecting the right managed IT services provider is a strategic decision that can have a significant impact on your company’s day-to-day operations. By carefully evaluating key factors such as service offerings, industry expertise, support responsiveness, security practices and reputation, you can ensure that your business is backed by a trusted provider.

Remember, the cheapest option doesn’t necessarily represent the best value. Instead, look for a provider that offers comprehensive services to meet your specific needs. The right MSP will help you use technology to improve your operations, keep your data safe from threats, and free your team to focus on growing your business instead of fixing IT problems.

At Info-Tech Montreal, we offer tailored IT solutions designed to keep your business running smoothly. Our comprehensive services include IT consulting, managed IT services, cybersecurity, remote monitoring, and more. With our proactive approach and dedicated team, we ensure your technology infrastructure operates seamlessly and securely. Contact us to schedule your no-obligation IT assessment and discover how we can help your business thrive.

6 Awesome Microsoft 365 Apps You Didn’t Know You Had

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If you’re paying for extra apps on top of your Microsoft 365 subscription, it’s time to consider the tools you may not even realize you have. Here are some of the best-kept secrets within Microsoft 365 apps that can help you save money and work smarter.

Microsoft 365 is packed with powerful tools that can drive productivity, streamline workflows, and keep teams connected. Yet, many users only scratch the surface, sticking to familiar apps like Outlook, Word, and Teams.

If you’re paying for extra apps on top of your Microsoft 365 subscription (we’re looking at you, Calendly 👀), it’s time to consider the tools you may not even realize you have. All discussed apps are included in the Microsoft Business Basic subscription, so chances are you already have it!

As an extra bonus, for each app, we even threw in a “little-known trick” that highlight extra features to help improve your user experience.

Contents

The Microsoft 365 Apps You Didn’t Know You Needed

1. Personal Task Management: Microsoft To-Do

2. Project and Team Task Management: Microsoft Planner

3. Cloud Storage and File Sharing: Microsoft OneDrive

4. Survey and Data Collection: Microsoft Forms

5. Personal Productivity and Wellbeing: Microsoft Viva Insights

6. Appointment Scheduling: Microsoft Bookings

Stay In The Know With Our Weekly Tech Tips

Final Thoughts & How We Can Help


The Microsoft 365 Apps You Didn’t Know You Needed

Personal Task Management: Microsoft To-Do

What It Is: Microsoft To-Do is a simple yet powerful app for organizing daily tasks, setting priorities, and keeping on top of personal to-dos.

Key Features:

  • Organize tasks by due date, priority, or project.
  • “My Day” feature to set daily goals and maintain focus.
  • Seamless integration with Outlook for task management.

Use Cases: Great for individual team members managing daily tasks and organizing personal workload without needing external task management software.

Little-Known Trick: Despite being designed primarily for individual task tracking, you can share lists with others in To-Do, allowing for collaborative task management. Great for shared projects or planning with colleagues or family members.

Where to Access: https://to-do.office.com or through the desktop app.

Project and Team Task Management: Microsoft Planner

What It Is: A lightweight project management tool, perfect for task delegation and tracking within small to medium-sized teams.

Key Features:

  • Kanban-style boards for visual task tracking.
  • Integration with Teams for collaboration.
  • Color-coded task labels for easy organization.

Use Cases: Great for teams that need a simple tool to manage workflows without the complexity of traditional project management software.

Little-Known Trick: You can add comments on tasks in Planner, and team members receive notifications in Teams and/or via email. It’s ideal for quick feedback without needing a separate chat.

Where to Access: https://planner.cloud.microsoft.com

Cloud Storage and File Sharing: Microsoft OneDrive

What It Is: Microsoft’s cloud storage solution for secure file storage, sharing, and collaboration.

Key Features:

  • Automatic syncing across devices for seamless access.
  • Integration with Office apps for real-time collaboration.
  • Advanced security features, including file recovery and version history.

Use Cases: Essential for teams needing a centralized location for document storage and collaboration, especially for remote work.

Little-Known Trick: You can view and restore previous versions of files, which is especially helpful when working collaboratively and needing to revert changes.

Where to Access: https://onedrive.live.com or in your File Explorer if you already set it up.

Survey and Data Collection: Microsoft Forms

What It Is: An intuitive tool for creating surveys, quizzes, and polls. It’s designed with a simple drag-and-drop interface, allowing users to create professional forms in just minutes. The data collected is available in real-time, with options to export results to Excel for deeper analysis. Microsoft Forms integrates seamlessly with other Microsoft 365 apps, allowing you to embed forms in Teams, SharePoint, or Outlook, making it ideal for both internal feedback and customer engagement.

Key Features:

  • Simple drag-and-drop interface to create forms quickly.
  • Real-time response tracking and reporting.
  • Integration with Excel for easy data analysis.

Use Cases: Perfect for gathering customer feedback, conducting employee engagement surveys, or collecting RSVPs for events.

Little-Known Trick: Forms offers branching or “conditional” logic, allowing you to create surveys and forms that adapt based on responses. It’s great for crafting custom survey flows or collecting segmented data.

Where to Access: https://forms.microsoft.com

Personal Productivity and Wellbeing: Microsoft Viva Insights

What It Is: It provides users with valuable insights into their work patterns, helping you identify ways to enhance focus, well-being, and productivity. It provides data-driven recommendations on how to manage work-life balance, allocate focus time, and reduce time spent in unproductive meetings. With weekly and monthly reports, users gain a clear picture of their productivity habits and receive actionable suggestions to optimize their workday and avoid burnout.

Key Features:

  • Weekly reports on productivity patterns, including focus time and meeting hours.
  • Recommendations for improving work-life balance.
  • Goal-setting options for minimizing distractions.

Use Cases: Ideal for professionals who want to enhance their work habits, reduce stress, and better manage their time.

Little-Known Trick: Schedule focus time directly from Viva Insights, which will turn on “Do Not Disturb” in Teams, helping you work uninterrupted.

Where to Access: https://insights.cloud.microsoft

Appointment Scheduling: Microsoft Bookings

What It Is: An online scheduling tool that enables clients, customers, or team members to book appointments with you easily. It offers a customizable booking page where users can select available time slots, book services, and receive automated confirmation and reminder emails. Designed to integrate with Outlook and Teams, Bookings helps keep your calendar organized, reducing the risk of double-booking or missed meetings, making it an excellent alternative to external scheduling software (that’s right Calendly 👀).

Key Features:

  • Customizable booking page for easy appointment scheduling.
  • Automated reminders and confirmations to reduce no-shows.
  • Syncs with Outlook and Teams for efficient calendar management.

Use Cases: Excellent for businesses that need to set client appointments or manage team meetings, from customer support calls to service consultations.

Little-Known Trick: Bookings allows you to set up group appointments, making it easy to schedule sessions for multiple people, such as classes or team meetings.

Where to Access: https://outlook.office.com/bookings

Stay in the Know with Our Weekly Tech Tips

Love discovering new ways to make the most of your Microsoft 365 tools?

Join our tech tip email list, where we share practical, easy-to-apply tech tips like these every week! From hidden features to productivity hacks, our tips are designed to help you work smarter and make the most of your tech.

Final Thoughts and How We Can Help

We hope we’ve shown you a few extra apps in Microsoft 365 that you didn’t even know you had! Exploring these tools can save you time, improve collaboration, and cut back on extra software costs.

If you’re curious about making the most of your Microsoft 365 apps or just have questions, feel free to contact us—we’re here to help.

If you’re looking for a deeper dive, we also offer more practical training to help you use your Microsoft 365 subscription at its full potential. You can read more about it at the following link.

LEARN MORE

Weathering the Storm: 7 Steps to Safeguard Your Business Technology & Data

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An imminent extreme weather event poses a concerning problem for all types of businesses. This is especially true for companies that rely on computers and servers since these devices can easily be damaged by storms, floods, or fires. As extreme weather approaches, the 24 hours prior to its arrival are crucial. Business owners need to act fast to protect their expensive equipment and valuable data, making sure the business can still operate normally after the storm passes.

The Importance of Electronic Equipment

Electronics and data storage devices, such as computers and servers, are crucial to businesses. When snow storms or floods occur, these devices can easily be damaged by water and suffer power issues. When your computer breaks down, not only is it expensive to fix or replace it, but you may also lose all of the information you had stored on it. The importance and volume of data that can be lost is a major concern. Therefore, protecting these devices from storms is a top priority.

A List to Prepare Your Business the Day Before the Disaster

If you’re a business owner in Quebec or Ontario, you likely know about the extreme weather season.

Severe weather not only impacts the location where it occurs, but other areas as well. A technical issue in Montreal due to a snowstorm, for instance, can easily disrupt operations in your Toronto or Vancouver office. Hence, safeguarding your technology and data against adverse weather is crucial.

This useful 7-step list will help you get ready for the extreme weather season. Even if you’re not located in a storm-prone area, it’s wise to be prepared. If a storm creates a technical issue that affects your offices, you need to ensure that it does not harm your business.

Protect Your Premises

It may seem obvious, but office spaces require storm readiness. Just as you’d prepare your home to resist a storm, so too must you follow the same guidelines for your business premises. If possible, shut down and disconnect everything on the day before the storm hits.

Protect Your Tech Devices From Water

Everyone understands that water and technology are enemies. Water damage can not only destroy your business’s tech, but also pose a fire hazard due to the possibility of electrical shorts. If you’re in a flood-prone zone, it’s wise to elevate your electronics – place them on desks, tables, or high shelves. Ensure all devices are connected to surge protectors or, better yet, are disconnected entirely before vacating.

Document Your Assets

As you get your tech ready, snap photos and list all your electronic devices and high-value items. If a disaster strikes, having this inventory simplifies the insurance claim process.

Ensure Your Essential Business and Client Information is Saved Securely

At Info-Tech Montreal, we’ve helped many businesses with disaster recovery. We therefore emphasize the importance of data backups. Consider your business suffering a power outage. If you’re forced to operate from a different location, which documents and software would be crucial for remote operations?

This is when remote monitoring and management tools become invaluable. Your IT service partner can assist in setting up offsite data backups, save your information on the cloud, and guarantee remote access to all necessary resources to keep your business running. Contact us and ask us about getting this set-up ASAP.

Establish a Disaster Recovery Strategy

You’ve safeguarded your data, meticulously checked your tech, and even photographed your office, including those unique knick-knacks for insurance purposes, but are you prepared for the aftermath of storm or flood damage? It’s vital to devise a detailed recovery blueprint, specifying roles, contacts, locations, and storage points for crucial items. If partnered with an IT managed service provider like Info-Tech Montreal, your IT crew can offer invaluable assistance with this type of planning.

Make an Offline Contact List

Weather disasters and their aftermath can disrupt power and access to the internet, making communication a challenge. While safeguarding your data, consider creating a list of vital contacts, including staff, clients, and suppliers. Save this on your phone or have a printed copy handy. That way, if you’re offline, you still have quick access to all necessary contacts, ensuring uninterrupted communication.

Run Drills for Weather Disasters Regularly

It’s often said that practice makes perfect. In high-pressure situations, recalling a months-old plan can be tough. On the other hand, following a drill you and your team have consistently practiced is simpler. Even if your location isn’t typically affected by storms or floods, having an extreme weather protocol is essential. Ensure that both you and your staff are well-versed in emergency procedures.

Preparing Your Business for Extreme Weather Disasters with Info-Tech Montreal

With the right preparations, safeguarding your business against extreme weather events and seasonal risks becomes manageable. At Info-Tech Montreal, we offer services like remote IT managed services, and tech consultancy to prepare your business against unforeseen calamities. Regardless of where you’re located within the Montreal and Ottawa areas, or what type of business you have, we remain ready to assist.

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IT Preparedness in the Face of Floods and Fires

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Living in Ontario and Quebec offers us rich cultural experiences and promising economic opportunities. However, as the recent warmest summer on record has shown us, these provinces are not immune to the challenges created by climate change.

Floods and fires, caused by global warming, have become more common nowadays. As many businesses rely more and more on technology, the impact of these disasters can affect whole industries. We are going to discuss crucial tech aspects to ensure your business continues to function during these events.

The Need to Adapt: Floods and Fires in Perspective

The increasing frequency of floods and fires across the country is not a coincidence. They serve as examples of the tangible impacts of global warming. Both of these (and other weather events) pose a similar set of challenges for IT infrastructure:

  • Potential physical damage to on-premise servers and equipment.
  • Connectivity disruptions due to infrastructure damages.
  • Immediate shift to remote working to ensure business continuity.

Steps for Business Preparedness: Pre-event Checklist Questions to Ask Yourself

It’s important to know where your data and operations are mainly stored – either in the cloud, or on-premise. The answer to this can have significant implications during adverse weather events or other disruptions:

  • Email: Is your email system hosted externally on a cloud platform, or is it run from a server within your premises? When disruptions happen, cloud-based systems often offer more flexibility and accessibility.
  • Line of Business Applications: These are the core software applications that your business operations rely on. Are they cloud-hosted, allowing for remote access anytime, anywhere, or are they tethered to a specific location?
  • Shared Data: Where is your collaborative data stored? On local servers or cloud-based platforms like Google Drive, Dropbox, or Microsoft OneDrive? If your local systems fail, cloud storage can still keep your data safe and accessible.
  • Remote Working Capability (Team Collaboration): Can your teams pivot to a remote work environment without hiccups? Team collaboration tools are Microsoft Teams, Slack, etc. Working remotely plays an important role in our unpredictable world today. Not only is it about the software but it is also about ensuring employees are trained and equipped. Being able to easily transition to remote work can help keep a business going in any situation.
  • Remote desktop connectivity (SSL VPN): Do you have secure VPN connections with sufficient licenses which can handle this load?
  • Phone Systems: Do you have a traditional phone system that is stable and well-known, or do you use VoIP, which offers flexibility and often cost savings? Consider what best suits your business needs.
  • Microsoft Gateway Service: Is this something that you have? Think of Microsoft Gateway Service as a translator for your various business tools, ensuring they all communicate smoothly with each other. It streamlines operations.
  • Physical Server Safety (For those not already in cloud setups): Is your physical serveraccessible during disasters? Do you have protective measures against potential damages (water and fire-resistant setups)?
  • Connectivity Assurances: Are there any secure alternatives for internet connectivity so your business can stay online during infrastructure damages?

Proactive Measures for Weather Events

Just as we prepare our homes for floods and fires, our business’s IT setups also need preparation. Here are some steps to take:

  • Develop a comprehensive disaster recovery plan.
  • Maintain an updated inventory of all tech resources.
  • Ensure regular offsite backups and routinely test their effectiveness.
  • Practice remote working scenarios to iron out issues in real-time.
  • Collaborate closely with your IT teams for rapid responses during emergencies.
  • Forward phones to alternate numbers or softphone solutions to ensure communication lines remain open.

IT Resilience Amidst Climate Challenges

The climate in Canada is changing, we’ve seen that first hand with the warmest summer on record and increasing extreme weather events. This means businesses in Ontario and Quebec must be more proactive. By ensuring that our IT infrastructure is robust and disaster-ready, we can reduce the impact of storms, floods, fires, or any other weather events of the future.

Before entering the ice and snowstorm season, it’s important to get ready and plan for the problems they might cause. Don’t wait for the next disaster – contact our IT company today to safeguard your business technology against the unpredictable forces of nature.

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Moving to Microsoft SharePoint: Are You Ready for the Leap?

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Remember the days when on-premise servers were the ‘in thing’? They provided businesses with reliable solutions for data management. Yet, as time evolves, so do technological landscapes. Today, most operations that were once tethered to bulky hardware can seamlessly soar within a Microsoft 365 SharePoint environment.

Applications

Begin with a thorough review of all your applications. You should ask yourself: Are these primarily web-based or do they reside on your physical server? Common applications include Adobe, Quickbooks, niche business-specific applications, and various office products.

If they’re hosted on your server, consider whether cloud-based versions are available. Scrutinizing these alternatives is crucial. They should not only offer similar functions, but the transition to them should be smooth and uncomplicated. In most instances, the shift proves beneficial.

Computers

It is important to evaluate your computers. Ideally, they should be less than five years into their lifecycle. In the SharePoint sphere, the absence of an SSD can be a bottleneck; hard disk drives aren’t as efficient. At the very minimum, your machines should be powered by:

  • An i5 processor
  • A 256 GB SSD
  • 16 GB of RAM

Internet Service

Your connectivity plays a pivotal role in how smooth your SharePoint experience will be. Understand your connection type:

Cable/Coax: Usually identified when the download speed (first number) is higher. Example: 100/10 would indicate a coax connection.

Fiber: Here, download and upload speeds mirror each other. Example: 100/100.

Although fiber is optimal for cloud-based operations due to the current upload demands, a robust cable connection can be equally effective, contingent on specific conditions.

Technology Partner

Does your IT provider make the cut? The complicated differences of setting up a SharePoint environment demand specialized expertise. Moreover, given that Microsoft 365 licenses come with a premium price tag, having a partner that makes sure you get the best bang for your buck is invaluable. It would be wise to request references from your IT provider for similar projects they’ve undertaken.

Ready to elevate your SharePoint experience and ensure you’re getting the most value from your IT investment? Do not hesitate to contact Info-Tech Montréal today for expert guidance and proven results.

Microsoft 365 Licenses

Navigating the world of Microsoft 365 licenses can sometimes feel daunting. Info-Tech Montréal can help break it down for you.

While most licenses include SharePoint and OneDrive, the Business Apps license doesn’t make the cut.

However, for those eyeing SharePoint, the Microsoft 365 Business Premium license emerges as the winner. Not only does it pack in SharePoint, it also boasts enhanced cybersecurity features, offering a digital shield for your business data. It’s essential to look beyond just names and prices.

Understanding the core features and long-term benefits will ensure you make a choice that aligns best with your business needs. In today’s digital age, comprehensive solutions and robust security go hand in hand.

Other Considerations in a SharePoint Environment

Always couple your Microsoft 365 license with Multi-Factor Authentication for an added layer of security. If you’re used to scanning to a shared server folder, it might be time to pivot to scanning directly into a SharePoint folder or switch to scan-to-email. Furthermore, linking computers to OneDrive guarantees that, even if disaster strikes your computer, your files remain safe, reachable, and mobile.

Get in touch with us, and we’ll review your systems, culminating in a detailed SharePoint readiness report. Dive into the future with confidence.

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Microsoft 365 Versus Google Workspace – A Complete Guide

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In the dynamic landscape of business technology, traditional “office suites” have evolved into robust collaboration hubs. While many enterprises utilize Google Workspace, a significant number are leaning towards Microsoft 365, drawn by its vast array of tools and benefits that amplify efficiency and teamwork.

Historical Evolution

Previously known as Microsoft Office, Microsoft 365 has expanded its range of tools, integrating popular applications like Word, Excel, Outlook, PowerPoint, OneDrive, and newer tools like Teams and SharePoint.

On the other hand, Google Workspace, formerly Google Suite, emerged as Microsoft’s mini-me offering cloud-based applications like Docs, Sheets, Slides, Drive, Meet, and Sites.

Key Differences

A natural comparison emerges between Microsoft 365 and Google Workspace when it comes to the way a business operates. While both platforms offer robust solutions for modern enterprises, key differences in their feature set, integration capabilities, and user experiences have shaped distinct preferences among businesses. The choice between them often hinges on an organization’s specific needs and priorities. Let’s dig deeper and compare their traits.

1. Cloud Integration

Google Workspace is predominantly cloud-based, ensuring some accessibility, but at times, can be limiting.

Microsoft 365 has enriched its cloud services, granting users the flexibility to operate both in the cloud and through traditional desktop and mobile apps.

2. Cyber Security and Support

Both offer extensive security tools, including enterprise-level encryption, cloud security, data loss prevention, 2FA, and malware prevention.

Google Workspace offers standard and tiered security and its support isn’t 24/7 unless upgraded.

Microsoft 365 provides 24/7 support for all plans and more advanced security packages.

Elevate your Microsoft 365 account’s safeguard with multi-factor authentication. 

3. Productivity and Collaboration

Both platforms enable live document co-authoring.

Google Workspace, while streamlined, sometimes lacks in app integration and capabilities, particularly when compared to tools like Microsoft Teams.

Microsoft 365 provides a broader app range with seamless integration due to Windows’ tighter ecosystem.

4. Cloud Storage

Google Workspace provides storage caps of 30 GB to 5 TB across its various plans.

Microsoft 365 offers 1 TB of OneDrive storage for each user across all business plans.

5. Ease of Use

Google’s tools are simpler but might pose challenges for users accustomed to Microsoft’s software.

Microsoft’s tools, being long-standing industry standards, have a slight learning curve but offer more advanced features.

6. Administration

Google Workspace has a more streamlined administrative experience, sometimes lacking in-depth control features present in Microsoft 365.

Microsoft 365 boasts comprehensive administrative controls, drawing from its long history of business software development.

7. Pricing

Google Workspace pricing varies from $6 to $18 per user per month, with enterprise plans being custom-quoted.

Microsoft 365 offers four main plans ranging from $6 to $22.50 per user per month. 

MS365 Business Premium account

Now as you can tell, we highly recommend Microsoft 365, particularly the Premium version, in high regard. Why, you ask? With the Premium account, businesses gain access to enhanced security features that ensure the utmost protection of sensitive data. Collaboration is taken a notch higher with tools designed to streamline team interactions, making remote work more efficient than ever. 

Moreover, the advanced analytics tools in the package provide invaluable insights, enabling companies to make informed decisions. All in all, the Microsoft 365 Premium offers a comprehensive suite of features tailored for modern business needs. And trust us, once you’ve tasted Premium, you won’t want to go back!

Recommendation

Unlock the full potential of Microsoft 365 with Info-Tech Montreal. Our expertise shines brightest when tailoring the Business Premium experience for organizations, giving them a distinct edge over competitors.

While Google Workspace offers value, Microsoft 365’s broad capabilities, especially with a Business Premium account, are unmatched. Dive deeper with Info-Tech Montréal and elevate your business operations with our premium IT managed services.

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The Risks of Not Upgrading from Server 2012

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As we advance technologically, it is essential to maintain pace with the evolution of systems and software. With the forthcoming end-of-life (EOL) for Server 2012 R2, businesses will face the urgent necessity to upgrade their infrastructure to continue benefiting from optimal performance, scalable solutions, and robust security. If your business is among those using Server 2012 R2, it’s time to get moving!

Upgrading from Server 2012 R2 – A Proactive IT Strategy

Here at Info-Tech Montreal, we emphasize the importance of being proactive in your IT strategy, and the upcoming Server 2012 EOL offers an opportunity to reinforce this principle. If you haven’t already, we encourage you to check your hardware inventory report, specifically the OS or operating system section. If it states Server 2012 R2, now is the time to act.

But why, you might ask, is the upgrade imperative? We’ve broken down the reasons for you.

Decreased Performance

Over time, older servers suffer from performance degradation, slowing down operations and productivity. Post EOL, Server 2012 R2 will no longer receive performance-enhancing updates, making your systems more likely to lag.

Halted Scalability

A business must be capable of growing and adapting to changes. An old server can impede your ability to scale, limiting your ability to expand infrastructure or take advantage of new software or technologies.

Security Risks

One of the most severe implications of the Server 2012 R2 EOL is the cessation of security updates, leaving your systems susceptible to cyber threats. In a world where cyber-attacks are increasingly prevalent, businesses cannot afford to ignore potential vulnerabilities.

Out-of-Date Applications

Lastly, old servers inevitably lead to outdated applications. Server 2012 R2 will soon be incompatible with newer versions of applications, causing significant functionality issues and potentially hindering the smooth running of your business operations.

Prepare Your Business for the Necessary Upgrade

Tackling these upgrades is no longer just an option—it’s a necessity. The good news is, you’re not alone in this. Info-Tech Montreal is here to support you in navigating the Server 2012 R2 EOL and ensuring a smooth transition. We are committed to helping you optimize your technology so you get the most out of your infrastructure investment.

Now is not the time for complacency. While it may seem like a daunting thing to do, the reality is that upgrading your servers offers a significant opportunity to improve your systems, bolster security, and drive your business forward.

Info-Tech Montreal has the experience, expertise, and dedication to guide you through this crucial upgrade. Reach out to us today and let’s prepare your business for this necessary change together. Your company’s technological health and future readiness depend on it. Remember, inaction is not an option. The Server 2012 EOL is upon us—let’s embrace it as an opportunity to advance. With Info-Tech Montreal by your side, your business will not just survive this transition but thrive.

Let’s future-proof your business together!

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Embracing Change: Navigating Windows Server 2012 End-of-Life

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In the world of business, it’s crucial to stay updated with technological advancements and changes. As Microsoft announced the end-of-life (EOL) of Windows Server 2012 on October 10th 2023, businesses worldwide need to prepare for a shift.

This crucial change impacts organizations on different scales, and if your company still relies on Server 2012, now is the time to strategize and prepare for the transition.

Transitioning from Server 2012

Server 2012, given its widespread adoption, could currently be embedded in your IT infrastructure in a variety of ways – such as through – premise physical server, an on-premise virtual server, or even a cloud virtual server. Therefore, a transition strategy should account for these diverse scenarios.

There are various options for transitioning away from Server 2012 and embracing a more advanced and efficient IT infrastructure, such as:

  • Upgrade the physical server – While an option, it may not be the most recommended due to potential limitations and long-term sustainability challenges.
  • On-premise virtual server – A more sustainable choice, providing flexibility and scalability while maintaining control over your infrastructure.
  • Cloud migration – The ideal option, offering unmatched agility, cost-effectiveness, and security. Embrace the future of technology with a seamless transition to the cloud.

Timeline of Next Steps

At Info-Tech Montreal, we understand that moving away from Server 2012 may seem daunting, especially with the myriad of options at your disposal. We’re here to simplify that process by providing a roadmap to guide your transition.

1. Identify Current Infrastructure: With the help of your Managed Service Provider (MSP), figure out what servers you have running Windows Server 2012, and their age and condition. A comprehensive inventory helps in making informed decisions.

2. Consider Your Business Needs: Evaluate your requirements and business objectives. Would an upgraded physical server suffice, or should you consider a more sustainable virtual server? Perhaps migrating to a cloud-based server, the ideal option for future-proofing your business, would be best.

3. Backup: Prior to migration, ensure that you have an up-to-date backup of your critical data. This step is non-negotiable in maintaining a business’ continuity.

4. Testing: Before the final cutover, testing and validation of current applications on the new server environment are crucial. Any potential issues need to be identified and resolved before launch.

5. Cutover: Transition to your chosen server option. Be it an upgrade or cloud migration, this is the point where the rubber meets the road.

6. Training: Equip your employees with the necessary skills to navigate the new server environment. Adequate training minimizes disruption and maximizes productivity.

Prepare for the Future: Transitioning from Server 2012 with Info-Tech Montreal

Despite the logical flow of these steps, bear in mind that this transition can be time-consuming. It can take several weeks to plan, test, and deploy new servers. The calendar is moving faster than you might think, so there’s less time than it appears!

If you’re not currently working with an MSP, or if your current MSP hasn’t yet discussed this imminent upgrade, Info-Tech Montreal is ready and willing to help. With our extensive experience and knowledgeable team, we can facilitate a smooth transition that suits your unique business needs.

Reach out to us today, and together, we’ll ensure that the EOL of Server 2012 becomes an opportunity for your business to grow and innovate. The future is waiting, let’s embrace it!

CONTACT US

Business Spring Cleaning for Entrepreneurs

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Meme from internet with spongebob about spring clean for business owners

As the fresh energy of spring sweeps in, it’s the perfect time for entrepreneurs to engage in some business spring cleaning. By taking proactive measures to declutter and optimize operations, entrepreneurs can set their businesses up for success in the coming months.

Tips for Optimizing Performance and Technology

In this article, we present five essential spring cleaning tips for entrepreneurs to streamline their operations, optimize their technology and maximize their business performance. Keep reading  to discover these actionable insights and take your business to new heights of success.

Review and Refresh Your Business Strategy

The changing business landscape demands that entrepreneurs regularly review and refresh their business strategy. Start by assessing your current objectives and key performance indicators (KPIs) to determine if they align with your long-term goals. Also, consider market trends, emerging technologies, and customer preferences to identify areas for improvement or expansion. By adapting your strategy to the evolving environment, you can seize new opportunities and stay ahead of the competition.

Enhance Financial Management

Effective financial management is critical for the long-term success of any business. Use this time to review your financial statements, including cash flow, profits, losses, and balance sheets. Identify areas where costs can be reduced or investments can be made to drive growth. Consider implementing cloud-based accounting software to streamline financial processes and gain real-time insights into your business’s financial health.

Additionally, ensure you have a robust budgeting and forecasting system in place to make informed decisions and track your progress.

Streamline Operations and Processes

Efficient operations are vital for business success. Conduct a thorough evaluation of your existing processes and identify areas where streamlining is possible. Look for redundancies, bottlenecks, and inefficiencies that may be hindering productivity.

Automation tools and technologies can be leveraged to simplify routine tasks and enhance operational efficiency. Moreover, consider adopting lean management principles to eliminate waste and optimize resource allocation.

Invest in Professional Development

Entrepreneurial success relies heavily on continuous learning and personal growth. Allocate time and resources to invest in your professional development as a business owner. Attend relevant industry conferences, workshops, and seminars to expand your knowledge and network with like-minded individuals.

Consider joining peer advisory groups or seeking mentorship to gain valuable insights and guidance. By sharpening your skills and staying aware of industry trends, you can lead your business with confidence and innovation.

Optimize Your Business’s Digital Infrastructure

As spring arrives, it’s a great time for entrepreneurs to conduct a thorough tech check to ensure their technology infrastructure is in optimal shape. Start by assessing hardware and software systems, considering upgrades or replacements if necessary. Consider cybersecurity measures to safeguard against evolving threats and update passwords.

To optimize your digital infrastructure, including websites and online communication tools, explore automation and integration opportunities to streamline operations. Consider partnering with Info-Tech Montreal, the trusted IT consulting Montreal firm. Their experienced team provides IT consulting services and tailored solutions to enhance your technology systems and drive growth. Stay ahead of the competition by leveraging their expertise.

Finally, stay informed about the latest tech trends to leverage innovation for business growth. A springtime tech check, combined with the guidance of Info-Tech Montreal, will help entrepreneurs maintain a competitive edge in today’s digital landscape. Take the first step towards a streamlined and efficient digital infrastructure by reaching out to Info-Tech Montréal today.

Embrace Renewal and Growth

As the seasons change, entrepreneurs have an excellent opportunity to rejuvenate their businesses through strategic spring cleaning. Position your business for sustainable growth and success by implementing these five essential tips: reviewing and refreshing your business strategy, streamlining operations and processes, conducting a comprehensive tech check, enhancing financial management, and investing in professional development.

Don’t miss out on the chance to take your entrepreneurial journey to new heights this spring. Embrace the spirit of renewal and let Info-Tech be your trusted partner in achieving your business goals. Contact us today to learn more about how our services can push your business forward.

How To Sell Co-Managed IT Services Effectively

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Co-Managed Transition

Co-managed IT services are gaining popularity, as businesses look for ways to improve their IT infrastructure without adding to their internal IT teams. As a managed service provider, offering co-managed IT services can be an excellent way to expand your customer base and generate new revenue streams. However, selling co-managed IT services can be a challenge, particularly if your customers are not familiar with the concept.

In this article, we’ll explore the benefits of co-managed IT services and provide you with some tips on how to sell them effectively, to your customers.

Discover New Opportunities Through Co-Managed IT Services

Co-managed IT services offer several benefits for businesses looking to enhance their IT infrastructure. Here are some of the advantages of co-management:

Shared Responsibilities

Co-managed IT services, which are known to improve synergy, invite a partnership between the organization and the service provider, where both parties are deeply committed to the continual improvement of their IT infrastructure. This collaborative arrangement facilitates a balanced and cooperative approach to IT management, which helps ensure a successful outcome.

Access to expertise

Co managed IT services unlock a rare privilege: access to a plenitude of IT experts with diverse skills and experience. This is advantageous for organizations; especially those with budget constraints that flatline the possibility to recruit a full-time IT team.

Cost-Effective

These services present an economically viable solution to the challenge of maintaining a full-time IT team, as organizations can now solely pay for the IT support they require, without the added expenditure of hiring, training and retaining employees.

Scalability

The versatility and adaptability of co-managed IT services enables organizations to meticulously calibrate and re-calibrate their IT support services to match their ever-changing business requirements. This capability to seamlessly scale up or down their IT services provides organizations with a level of flexibility that is unparalleled.

The Strategies Behind Selling Co-Managed IT Solutions

As a purveyor of co-managed IT services, it is of paramount importance that you communicate the extensive and diverse advantages of your services, with maximum efficacy and clarity, to potential clients. Here are a few tips:

Understand the Client’s Needs

Before embarking on a pitch to promote your co-managed IT services, it is imperative that you take the necessary time to comprehend the present IT infrastructure of the client, and gain insights into the intricacies of their operations. Such understanding will enable you to properly tailor your services, meeting their unique and specific requirements, ultimately enhancing their overall operational efficiency.

By adopting such an approach, you can ensure that your services are not just another generic solution, but rather, an intricately crafted and bespoke package, tailored to the client’s precise needs and specifications.

Emphasize Flexibility & Scalability

Accentuate the extensibility and scalability of co-managed IT services, laying emphasis on the fact that clients have the liberty to pay only for the services that they deem necessary, at their desired moments in time.

Provide Case Studies & Testimonials

Share case studies and testimonials from existing clients to showcase the benefits of co-managed IT services.

High Expertise & Resources

When it comes to demonstrating your organization’s capabilities, it is crucial to shine a spotlight on the comprehensive skill set and multifaceted resources of your IT team. This involves placing emphasis on the extensive expertise, and vast reservoir of resources at their disposal, all of which have been garnered over a considerable period of time, in their efforts to oversee and manage IT infrastructure.

By emphasizing the depth of their skills and experience, you will be able to instill confidence in potential clients, seeking a reliable and effective co-managed IT service provider.

Address Security Concerns

To assuage any lingering concerns pertaining to information security, it is incumbent upon us to expound upon our security policies and procedures, with an emphasis on accentuating any relevant certifications or compliance standards that our organization unwaveringly adheres to. By doing so, we can illustrate our commitment to ensuring the security of their data.

Offer Customization

It is highly advisable to provide clients with the opportunity to customize certain things, in the event that such options are feasible and advantageous, and thereby permit the tailoring of IT services to their particular requirements and preferences. Such an approach is likely to enhance the client’s satisfaction with the services provided, leading to a longer-lasting and mutually beneficial business relationship, between the service provider and the client.

To successfully sell co-managed IT services to companies seeking IT support, providers must articulate the advantages of their offerings, while navigating potential concerns. By directly addressing issues pertaining to security, customization, and scalability, among others, providers can reassure clients, and ultimately achieve sales success.

Opt for Co-Managed IT Services Today

In conclusion, co-managed IT services offer numerous benefits for businesses. By offering co-managed IT services to their customers, Managed Service Providers (MSPs) can expand their service offerings, generate new revenue streams, and enhance their relationships with customers. With the right approach and a clear understanding of the benefits, MSPs can successfully sell co-managed IT services to their customers, and help them achieve their IT goals.

If you’re looking for a trusted partner to provide co-managed IT services, consider Info-Tech Montreal. Our experienced team can work with your organization to provide co-managed IT services that align with your business goals and needs. Contact us today to learn more about our co-managed IT services, and how we can help your business grow.

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